TROUBLESHOOTING WINDOWS ERROR MESSAGES
Some users on Windows 2000 and XP have had issues with running our software that give an error message that may look like one of the following:
*UPDATE*
If you are getting an MSDOS subsystem error that specifies either the config.nt or autoexec.nt files, we have developed a fix that you can download here.
This fix should resolve the issue by repairing the missing or damaged file.
Click Here to download it now. Once you have downloaded it, double click it to run.
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1) 16-bit MS-DOS Subsystem
path to the program that you are trying to start or install
C:\Winnt\System32\config.nt The system file is not suitable for running MS-DOS and Microsoft Windows applications. Choose 'Close' to terminate the application.
2) 16-bit MS-DOS Subsystem
path to the program that you are trying to start or install
config.nt The system file is not suitable for running MS-DOS and Microsoft Windows applications. Choose 'Close' to terminate the application.
3) 16-bit MS-DOS Subsystem
path to the program that you are trying to start or install
C:\Windows\System32\Autoexec.nt The system file is not suitable for running MS-DOS and Microsoft Windows applications. Choose 'Close' to terminate the application.
4) 16 bit MS-DOS Subsystem
drive:\programpath
XXXX. An installable Virtual Device Driver failed DLL initialization. Choose 'Close' to terminate the application.
5) 16 bit MS-DOS Subsystem
drive:\programpath
SYSTEM\CurrentControlSet\Control\VirtualDeviceDrivers. VDD. Virtual Device Driver format in the registry is invalid. Choose 'Close' to terminate the application.
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This is a confirmed problem with Microsoft Windows system files, and not with Abby Rating Systems software.
We have researched it and found step by step instructions to fix this problem.
PLEASE NOTE: This problem is most commonly caused by a COMPUTER VIRUS (possibly TrojanDownloader.Win32.Dia.a) on the system. You should take steps to make sure that your system is clean of any viruses
We have located some articles on the internet where users found the virus causing this issue.
If the virus is not cleaned off the system, the problem may persist even after you have fixed the files, because the virus may destroy them again.
Article 1
Article 2
If you are getting an error message similar to numbers 1-3, please click here.
For error messages similar to 4 or 5, please click here.
While Abby Rating Systems, Inc. works to provide solutions to problems our customers may have, we can not assist in the removal of viruses or assist with correcting system problems.
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